Guarantee and WarrantyAll work performed with new parts is guaranteed, In addition Major Automotive Services have a 12 month/20,000km warranty on all new parts.
We promise to have your vehicle ready on time, as agreed and let you know immediately of any complications or delays Work performed on your vehicles will be of premium quality and workmanship as it shall always be carried out by qualified motor mechanics who are assisted by the latest in engine diagnostic equipment at our fully equipped service facility All specialised work is performed via an established network of accredited specialists who meet our stringent service requirements You will receive every possible security when vehicles are in our possession or in the possession of out-sourced specialists We will take special care of your vehicles, always applying protective seat covers, floor mats and guard covers to minimise risk of soiling or damage Detailed and itemised billing clearly explaining all work performed and parts used Parts, oil and lubricants will satisfy the manufacturers standards and will not have been used before (second hand parts shall only be used upon clients request) Competitive pricing on comparable products and services All work performed and new parts used are guaranteed
Australian Competition and Consumer Commission Your New vehicle can be serviced by someone other than the dealer that sold the car without voiding the warranty. Some conditions are listed below:
New car warranty legislation.The information below on New Vehicle Warranties is extracted from the Australian Competition and Consumer (AACC) Consumer Express publication,
April 2005 Issue 1445-6971
New Vehicle Warranty. Where a problem arises with the vehicle that is covered under the warranty, the vehicle should be taken to the dealer for repair. Those repairs should be done free of charge under the warranty.
New and Used Vehicle Servicing. In relation to general servicing, motor vehicle dealers are entitled to insist that any servicing performed on cars they sell is carried out by qualified staff, according to the manufacturer's specifications, and using genuine or appropriate quality parts where required. Provided these conditions are met, regardless of where you choose to get your car serviced, your warranty will remain intact. So shop around.
Qualified Staff. Qualified staff is a party or parties, other than an "authorized dealer", who is capable of performing car servicing. Some servicing venues display qualification certificates, but if you are not sure the staff are qualified, just ask.
Manufacturer's Specifications.If an independent agent implies that it can perform general car servicing to manufacturer's specifications and does not perform that function satisfactorily, then you have rights and remedies against the agent regardless of whether the agent has factory qualifications or not.
Genuine or Appropriate Quality Parts. The issue here is not who manufactured the part/s, it is whether the part/s are fit or appropriate for the purpose intended. If a part is non-genuine, but is interchangeable with the genuine part, it could be seen as being fit or appropriate for the purpose and would therefore not void the manufacturer's warranty. However, it must also be noted that should the part/s installed fail or not perform satisfactorily, the consumer then has rights against the fitter and/or manufacturer of those replacement parts. If the non-genuine parts fail, and causes some other damage to the vehicle, the dealer and vehicle manufacturer will not be liable for damage caused by the failure of that part.